Product Questions:
Which product is right for me?
Please check with health care professional for guidance, but our helpful search program can guide you in the right direction. We are not doctors, so we do not prescribe medications. All of our contained information is based on customer feedback, clinical results and traditional usage.
Where are your items manufactured?
All of the products are manufactured at our cGMP and OTC licensed manufacturing facility located in Valencia California. We source our ingredients from all over the world and specialize in certified organics where ever possible.
How can I view what is contained in each of your products?
The products on our website have detailed supplement facts. If you click on the picture of the item you are interested the supplement facts tab will appear above the picture.
I have the catalog item number of the product I'd like to purchase. How do I order it?
At the top right hand side of the home page you will find a search box, type the item number and hit enter on your key board. The product you entered will show up on the page below.
How do I find information about a product?
The information about each of the products is also contained in the supplement panel section. Click on the picture of the product you are interested and more detailed information will appear.
A product I wish to buy is not listed or I can’t find it, what can I do?
Easy, either contact us at info@creationsgarden.com or call our customer service line at 661-877-4280
Order Status
How can I find out the status of my order?
1. Ensure you have received a shipping confirmation email and locate tracking number.
2. If tracking number starts CV track via www.usps.com
3. Otherwise you can track your order via www.fedex.com
I'm missing an item from my order. What do I do?
If an item has is missing from your order please
1. Check your invoice to ensure that missing item is not on backorder.
2. Check your email confirmation for possible multiple tracking numbers. (Order may have been sent in multiple packages)
3. We take pictures of every box and the contents inside of each box before shipping and we do not back order product, so we do know what was in your package before we ship, so we can give you that information if needed
When will my order ship?
- We make every effort to ship your order the same day if it is placed before 1pm and if all items are in stock. If any items are on backorder, we may hold the order for a few days to wait for the backordered items if they will be back in stock soon. We do not back order if at all possible
Accounts
Do I need to set up an account to shop on the website?
If you want to purchase products online you must set up an account. However, you don't need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.
Go to Feedback Form
How do I "Sign out" of my account?
If you are using a public computer, you will want to log off, or "Sign out" of your account, before you leave the computer. You'll be able to tell if you are signed in by the options you see in the right-hand column of help:
* If you are signed in: Your account name and a "Sign out" link will appear below the header in the upper right hand corner of our help page and the same place on the "my account" page. You can click the "Sign out" link at any time to exit your account.
* If you are not signed in: The "Sign out" link will not be available.
Ordering and Payment
How do I place an order?
To place an order using your shopping cart, follow these simple steps:
1. Add items to your cart by clicking the Add to Cart button displayed along with the product description.
2. When you have added all of the items you wish to purchase to your cart, click the Checkout button on either the shopping cart page or the top right corner of the page you are using.
3. Enter your billing, shipping and payment information as directed.
4. Confirm your order by clicking the CHECKOUT button located at the bottom of the confirmation page.
Can I make changes to my order after I have submitted it?
We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to make any changes once the order has been submitted.
Can I cancel my order once it has been submitted?
We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to cancel orders once the order has been submitted.
When am I charged for the items that I ordered?
Your credit card is charged once your order is shipped from our warehouse. If you have a backorder item on your order your credit or debit card will receive an authorization for the full amount of the order including the backorder item. However, you are only charged once an item(s) ship from our warehouse.
Will you notify me if there are problems with my order?
We will immediately notify you by email of any complications with your order, including backorders and credit card authorization issues.
What forms of payment do you accept?
We accept the following credit cards:
Visa
MasterCard
American Express
You can also send a money order or personal check to our offices with your order information, we will contact you once your order is completed. Please make sure that you include –Items ordered, phone number or contact information, ship to address including city and zip code and your email address for shipment notification purposes.
Do I need to pay sales tax with my order?
Residents in some states must pay applicable sales tax for certain types of products.
Shipping
When will my order ship?
We make every effort to ship your order the same day if it is placed before 1pm otherwise the order will ship the following day. If any items are on backorder, we may hold the order for a few days to wait for the backordered items if they will be back in stock soon.
Where are you shipping my order from?
All packages are fulfilled from our warehouse in Valencia, CA.
What shipping carriers do we use?
Your package can ship any of 3 ways:
- UPS (used for most shipments)
- Federal Express Ground
- Federal Express Air shipment (3rd or Next day delivery services are available)
Do you refrigerate products during shipping?
Products are kept under a temperature controlled environment in our warehouse facility, but are not kept refrigerated during the course of shipping.
How can I determine the exact shipping cost for international orders?
International Shipping cost can only be obtained at the checkout page. If you do not agree with the cost you may back out your order. Or you can contact us at info@creationsgarden.com for more information and shipping charge quote.
I'm unable to submit an International Order with a different "ship-to" address than my own. What do I do?
* In order to ensure the security of your account information, all international orders placed on the web must be sent to the billing address on file with your credit card company
What are your shipping options? How much does each cost, and how long will it take?
All orders shipped within the United States, U.S. Territories will be shipped FedEx.
At this time, all international orders are shipped via USPS and take approximately 7-10 days for delivery. If you would like your order to be shipped via Express Service, please contact our Customer Service at 661-877-4280 to determine if this is an option.
Rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.
Can customers outside the U.S. order from the website?
Yes. The order and payment methods for international orders are the same as for domestic orders. For more information, please see above, or visit our Rates and Policies page.
Will you notify me when my order has been shipped?
You will first receive an email confirming your order, and then another email notifying you when your order has been shipped and tracking information.
Can I ship to an address other than my own?
Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.
Return Policy
What is your return policy?
You may return any item purchased from Creation’s Garden for any reason within thirty (30) days of purchase if unopened. For online and catalog orders, the product ship date is the date of purchase. You will receive a full refund for unopened items in the original form of payment.
Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Creation’s Garden reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
What is your return address for catalog or website orders?
Creation’s Garden
Attn: Returns Department
27615 Ave Hopkins
Valencia CA 91355
What should I do if my items arrive damaged or defective?
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at info@creationsgarden.com or call us at 1-661-877-4280. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.
What should I do if I received the wrong item?
If you received the wrong product, flavor, size or color, simply e-mail us at info@creationsgarden.com or call us at 1-661-877-4280. Give us your name, order number and the item that was not correct and what item you should have received. We will check into this immediately, arrange for the missing product to be returned to us, and send out the correct product right away! You will receive the correct one as quickly as possible.
Can I return products I ordered through the web or catalog to a retail store?
Yes. You can return a product purchased via catalog or web to a retail store for exchange or return. You must however, bring the credit or debit card you used to make the purchase to receive a credit if applicable. See the returns section for more details.
Customer Support
How do I contact Customer Support?
You can contact us online at info@creationsgarden.com
For product inquiries or additional questions, customers within the United States may call (661) 877-4280 Monday through Friday from 7:00 AM PT to 4:30 PM PT. If outside of the United States, please call 1-866-675-1999.
Customers within the United States and outside the United States may fax us 24-hours a day, seven days a week via 1-661-257-0854.
* Or, write to us at:
Creation’s Garden
Customer Support
24849 Anza St
Valencia, CA 91355
